On this page we will detail any current bugs, known issues or scheduled downtime for MARK.

Current issues:

 

14th November 2018: Interactive Tests Issue – Investigation Ongoing

We are still investigating a suitable fix for the ongoing issue with the interactive tests on MARK, as posted on 7th November 2018 (please see the below post for more information).

For those customers wishing to test during November, we will provide paper tests – your customer representative will have made contact with you to arrange these.

We thank you for your patience, and if you require further support, please contact your customer representative or email onlinesupport@rsassessment.com.

Next update: Wednesday 21st November 2018

 

7th November 2018: Interactive Tests Issue – Investigation Ongoing

As part of our regular monitoring of MARK, it has come to our attention that a small number of customers who have intermittent loss of internet connection are encountering inconsistencies in their marksheet view. To ensure we can fix this effectively, we have temporarily suspended both access and further purchasing.

We apologise for any inconvenience caused to interactive testing this term and we are actively working towards a robust solution. We’ll be back in touch when there is a fix in place and tests can be accessed again. In the meantime, all customers intending to use the interactives for their autumn testing will receive paper versions from their customer representative.

We will continue to update this page on a weekly basis and if you have any queries please contact onlinesupport@rsassessment.com

 

Scheduled downtime for MARK:

  • No scheduled downtime (November 2018)

 

MARK newsletter archive:

We will also add an archive of MARK newsletters, so you can come back and read them whenever you like.